Our Coffee Club is your ticket to a world of exclusive coffee experiences. As a member, you'll enjoy premium, handpicked coffees delivered to your door on a regular basis. It's the ultimate way to get exclusive discounts, discover new flavors, and elevate your coffee game.

Join the Coffee Club by simply subscribing to any coffee or bundle: Build Your Own Bundle or Rotating Coffee Bundle!

Click here to learn more.

You'll get the best discounts up to 23% and unlock perks like exclusive coffees and free samples by joining our coffee club! Click here to learn more.

There are 3 ways to access your portal:

• Passwordless login:  Simply enter your email address and you will get magic link through email to access your subscription without entering your password.

• From customer account: Once you enter your password, you can access your subscription by clicking on the "My Subscription" link.

Subscription Only coffees are coffees we reserve for Coffee Club members only (join by subscribing to one of our bundles!). They are generally seasonal or harder to come by. 

The Welcome Kit has some of our most popular coffees, as well as a free mason jar! It's the best way get a taste of what Hooked has to offer. After the kit is delivered, you will automatically be signed up for a subscription bundle.

We have two types of welcome kits:

• Welcome kit for a fixed coffee selection: After the first shipment, you will be shipped a monthly coffee box based on your selection (picture for reference). You can add, remove or swap out any coffees any time in your customer portal.

• Welcome kit for monthly rotating coffee: After the first shipment, we ship one coffee type to ship to you each time and the coffee changes automatically each month. We determine the number of coffee and roast level based on your selection (picture for reference). You can swap out your rotating bundle to fixed coffee any time in your customer portal.

With the Build Your Own Bundle, you pick exactly which coffees ship to you each time. The selection will not automatically rotate each time, but you can change it at any time.

For the Rotating Bundle, we choose one coffee for you each time, and the coffee changes automatically each month. 

Click "checkout" through your shopping cart or side cart, enter the discount code in the discount code box and click “Apply”. The code will then be applied to your order! Only one discount may be applied per order.

Through the loyalty panel, you can share your referral link via Facebook, Twitter and/or email directly a friend. You can also share it by copying and pasting the referral link in other social media platforms, SMS, WhatsApp, etc.

Once your friend clicks on the referral link, they will be redirected to the store's page; where they'll have to enter their email address in a prompt to get their reward/discount code via e-mail. Your friend will need to manually copy and paste the code for it to be applied at checkout.

When your friend makes a purchase with the reward/discount code; that's when the referral is considered completed. Only then you will receive an email notifying you that your friend has made a purchase with your reward/discount code, which you can find by logging into the store, clicking on the panel > Your rewards.

You can earn points within the 'ways to earn' section of your loyalty panel. The social media (Like on Facebook, Follow on Instagram, etc) and birthday earning actions need to be taken by clicking directly on the panel. Points for creating an account (sign up) or placing an order will be immediately credited to your account provided that you are logged in and using the same email address as your account.

You can spend points under the 'ways to redeem' section of your loyalty panel. Here you will find the amount of points that are required to claim/get a reward/discount. Please make sure that you are logged into the rewards panel before redeeming your points.

Once you have enough available points, you can simply select 'Redeem' - again within the panel; click 'Apply code' for the discount to be automatically applied at checkout. Once you redeem a reward, it will appear under 'Your Rewards'. Note that you can only redeem one reward per order.

Stacking rewards

You can only use one coupon at checkout. Using multiple coupons is not permitted but you can use a coupon with a gift card at checkout.

Using rewards with discounted products

Discounted items might affect coupon use. If checkout rejects your coupon with a sale item, please reach out to us and see we will look into it for you!

You can see if an order is fulfilled yet under the "Fulfillment Status" under "My Accounts". The "My Accounts" button is located on the top right part of the our website. You can view your order details by clicking on your order number under "Order" in "My Accounts".

You will receive an order confirmation upon order placement and a shipping confirmation email that includes a tracking number once your order has been fulfilled. The tracking number will then show up under the order details in "My Account".

* Please note that sometimes the tracking can take a day or two to be updated by the carrier. If you have not received your order within 10 business days from when you received the shipping confirmation, please contact us and we will look into it for you asap!

Email:

When your order is shipped, you will receive an email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there.

Customer portal:

You can also log into your account and click on the specific order to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way! If you have not received your order within 10 business days from when you received the shipping confirmation, please contact us and we will look into it for you asap!

Unfortunately, you cannot make any changes to your order once it has been fulfilled. We work right away to try to get your coffee to you as soon as possible!

If you have made a mistake to your order and your order has not been fulfilled yet, please contact us at info@brewhooked.com and we will assist you!

Log in and access your customer portal by clicking on the "My Subscriptions" link under "My Account".

Click into the active subscription you'd like to update.

If you have multiple subscriptions, update your subscription cadence for each subscription separately. You can also merge subscription right below "active subscriptions".

You can modify your subscription using the following buttons:

Yes! Log in and access your customer portal by clicking on the "My Subscriptions" link under "My Account".

Click into the active subscription you'd like to update. If you have multiple subscriptions, you'll have to update the information for each of them.

Scroll down and locate shipping address and payment details.

Shipping address: You can directly update your shipping information in the portal.

Payment information: You will receive an email from Shopify to update your card and billing information. Your next processed charge will use the new billing information.

Log in and access your customer portal by clicking on the "My Subscriptions" link under "My Account".

Click into the active subscription you'd like to update.

If you have multiple subscriptions, update your subscription cadence for each subscription separately. You can also merge subscription right below "active subscriptions".

If you have Build-Your-Own bundle:

You can view your current coffee selection and update your coffee order by clicking on the subscription detail box. For one-time purchases, you can add them in the yellow section above.

For non-Build-Your-Own bundle:

You can view your current coffee selection and update your order by clicking on the subscription detail box. You can add more coffee or accessories through the yellow section above.

To swap a product:

Log in and access your customer portal by clicking on the "My Subscriptions" link under "My Account".

Click into the active subscription you'd like to update.

If you have multiple subscriptions, update your subscription cadence for each subscription separately. You can also merge subscription right below "active subscriptions".

Scroll to the bottom of the page and you'll see the option to pause or cancel your subscription.

Last but not least, please don't hesitate to reach out if you're not happy with your experience with Hooked. We're strive to improve every day and appreciate your support. :)

We typically ship our orders on business days (Monday 9am to Friday 2pm. You will receive your order within 5-8 business days from when you received the shipping confirmation.

If you have not received your order within 10 business days from when you received the shipping confirmation, please contact us and we will look into it for you asap!

Unfortunately, not at the moment. :( We appreciate the support from our friends worldwide. Rest assured, we're exploring options to expand and provide international shipping in the future!

Oops! We hope this doesn't happen, but if it does, don't worry, we've got your back!

If your package has been marked as delivered and it's only been one day, hang tight! Sometimes the carriers scan it before it actually reaches your hands. Keep an eye out over the next few hours.

If the tracking hasn't been updated for an unusually long time or if there have been no updates since it was shipped, it's possible that it got lost in transit. Please file a claim with the carrier. If there's no resolution after two weeks, please reach out to us.

We do not accept returns for our coffee due to health code regulations. However, our priority is to ensure that our customers are satisfied with the experience. Please reach out to us and we'll make sure any issues get taken care of.

Yes we do! Click here to learn more.