Creating an experience that makes guests feel special involves a combination of great customer service, well-designed rooms, and the small things that stand out and make a hotel stay memorable. One of these include in-room amenities, especially the morning favorite – coffee. In this article, we will explore a few ways to elevate your’s guests’ experience.
The Current State of Hotel Room Coffee
The standard hotel room coffee experience can often leave much to be desired. In fact, a recent study by UCC Coffee found that 75% of hotel guests think that their in-room coffee was poor or average. The same study determined that 30% of those guests would not return to a hotel if the provided coffee was of poor quality. This emphasizes the importance that coffee quality have in elevating the hotel room coffee experience for overall guest satisfaction and loyalty.
The Solution: Upgrading the Hotel Room Experience
Hotels can greatly enhance their guests' experience by upgrading the coffee program. Utilizing high-quality, locally sourced coffee or providing a premium coffee maker can elevate the entire stay. Imagine waking up to the aroma of freshly ground, gourmet coffee brewing in your room. Here are some examples of ways to elevate the hotel room coffee experience:
Pour Over Coffee Pouches - A Game Changer
Pour over coffee pouches offer a convenient and high-quality way to enjoy a freshly brewed cup of coffee. These pouches contain pre-ground coffee and are designed to be placed over a cup or mug. The slow, controlled pouring of hot water over the coffee grounds allows for optimal extraction of flavors, resulting in a rich and flavorful cup of coffee.
For hotels looking to improve the in-room experience, offering single serve coffee pouches can be a game-changer. Elevate your guest satisfaction with Hooked Coffee’s premium coffee pouches. Explore our extensive range of specialty flavors, ensuring convenience without compromising on quality.
Personalized Welcome Gifts
In addition to perfecting the morning brew, another impactful way to elevate the guest experience is by offering personalized welcome gifts. Whether it's local snacks, a handwritten note, or freebies tailored to individual preferences, these personalized welcome gifts will not only set a positive tone for the entire stay but also makes guests feel truly valued and appreciated. For families with kids, offer kid-friendly treats and toys in the room. For couples on a romantic weekend, surprise them with a delightful package of chocolate-covered strawberries and champagne waiting in their room upon arrival.
Spa-like Bath Amenities
Enhancing the guest experience extends beyond the living space, and one effective way to achieve this is by providing spa-like bath amenities. Throw in some high-end soaps, premium toiletries, and luxurious fragrances that turn each shower into a little luxury retreat.Offering plush bathrobes adds an extra layer of comfort. Thoughtful detail like these not only elevates the ordinary but also leaves a lasting impression, making guests feel a sense of indulgence and satisfaction during their stay.
Conclusion
In the world of hospitality, it's the little things that matter most. From a reimagined morning coffee to personalized welcome gifts and spa-like amenities, these thoughtful touches redefine the guest experience. Beyond meeting expectations, they create lasting memories, elevating an ordinary stay into an extraordinary one.